By accessing our website you agree to be bound by the terms and conditions set out below.

If you have any questions or queries please contact mail@mini-prints.co.uk.

Ownership and Contact Details

This website and its contents is owned and operated by Mini Prints.

Mini Prints can be contacted:

by e-mail: mail@mini-prints.co.uk.

by telephone: +44 (0)7775 902 665.

Please note that we are an Internet based delivery business only.

Privacy Policy
Mini Prints is committed to respecting your privacy and for your protection we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with the legislation this Act covers. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.

When you place an order or make a booking we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access.

On placing an order Mini Prints will collect your name, contact and billing information.

Once we have gathered this information we will use it to understand your needs and provide you with a better service, such as:

• For internal record keeping
• To improve our products and services
• To send promotional e-mail about new products, special offers and services or other information from Mini Prints which we think you may find interesting using the e-mail address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone or mail.

We will only use information we collect from you for the purpose of accepting payments and fulfilling your orders or to communicate with you about your orders, new products or special offers and services. We will not sell or give your details with any third party for any other purpose, unless required to do so by force of law.

Payment
Payment for goods is by cash, cheque or Pay Pal (please allow an additional 5% to cover commission charges).

Please note that orders will not be undertaken until payment has cleared.

Copyright, Trademark Infringement and Protection of Intellectual Property
The contents of this website belong to Mini Prints and is protected by copyright law and the use of any content (images or text) therein is strictly prohibited. The contents of this site are not to be used for business or commercial use without our prior written consent.

Unfortunately due to recent attempts at infringement of the name of Mini Prints, our ideas, text and designs a Trade Mark application has been made to ensure the maximum protection of our business, its name and our reputation. Ongoing or further attempts will be followed up with criminal charges using the laws of England, Scotland and Wales.

Protection of copyright and intellectual capital is illegal and as such breaches are taken very seriously. The use of the business name, brand, text, ideas, designs or images produced by Mini Prints may not be used by any other parties, without our prior written consent, to promote their or other similar businesses. In doing so such an undertaking is known as “passing off” and is illegal and in breach of Trading Standards Regulations.

Consumer Protection (Distance Selling) Regulations 2000 – Cancellation/Refund of orders or bookings

Further information on your rights with regards to Distance Selling is available at:

www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html

Within the European Union, the consumer has a cooling-off period of seven working days after the day the goods are received. However, the right to cancel does not apply to personalised goods or goods made to a consumer’s specification, so no refunds are possible on bespoke/personalised/made-to-order items.

Delivery and Royal Mail Postage
Once your order and payment has been received and processed, an impression kit will be sent to you within 48 hours by Royal Mail First Class Post. Should your impressions or prints not be good enough to use, you will be sent a second kit at no extra charge. Instructions for the use of the impression kit are included – if you do have any difficulties, please contact Mini Prints for further assistance by phone (07775 902 665) or by email (mail@mini-prints.co.uk).

Due to order volume all orders are hand stamped with names and messages unless explicit agreement has been made at the time of ordering.

Once the impressions or prints have been received, we aim to make your item within 10-14 days, but this may be extended during busy periods such as Christmas, Mother’s Day and Father’s Day. Deadlines for orders and return of impressions will be advised on the website on such occasions. Certain bespoke items or designs may take longer and delivery times will be advised on receipt of your order. If you would like your order by a certain date, please ask when ordering and we will do our best to meet your requirements where possible.

Due to the nature of the business most items are collected or hand delivered. In this instance, all items are reviewed at the time of collection/delivery to confirm the order and details as specified. Acceptance at this stage is deemed satisfaction with the purchase. This does not affect your statutory rights.

Completed items for delivery within the UK will be mailed by Special Delivery next day delivery (before 1pm). For your information, Royal Mail Special Delivery is an insured service and a signature will be required upon delivery. You will be advised at the time of despatch of your order so that you can ensure that someone is available for signature on delivery.

Late/Non Arrival of Delivery
If your delivery is late or doesn’t arrive within the quoted delivery timescale please contact us by email (mail@mini-prints.co.uk) . In the event of a non-delivery we can only allow a replacement / refund after 20 working days has passed. This is the time scale set by Royal Mail to classify a parcel as lost.

Links
From time to time we show links to other websites of interest. This does not imply endorsement of these sites. Mini Prints bears no responsibility for the content of these sites.

Complaints Procedure
Should you find it necessary to make a complaint please email us at mail@mini-prints.co.uk giving as much information as possible regarding the issue. We will endeavour to acknowledge your complaint by the next working day and to resolve your complaint within 5 working days.

Our Rights
Mini Prints reserves the right to:-

• change, modify, substitute or remove any item, without prior warning, on the Website.
• change prices, goods and availability of products at anytime.
• refuse service to any customer; and
• amend these terms and conditions without notice.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance, new facilities or services or repair or for reasons beyond our control. Mini Prints shall not be liable for any costs which may be incurred by you as a result.

General
The Terms and Conditions as stated above shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Mini Prints reserves the right to modify these Terms and Conditions from time to time. The customer’s sole recourse will be to discontinue use of the website and our services. Continued use of the website indicates the customer’s understanding and acceptance of the modified Terms and Conditions.